Eve Air Mobility presents its aftermarket services portfolio Eve TechCare at MRO Europe

Eve Air Mobil­i­ty has today (Tues­day) launched its ful­ly inte­grat­ed after­mar­ket ser­vices port­fo­lio for effi­cient and safe Urban Air Mobil­i­ty oper­a­tions at MRO Europe in Barcelona.

The com­pa­ny says Eve Tech­Care is a pio­neer all-in-one suite of solu­tions designed to stream­line eVTOL air­craft oper­a­tions by pro­vid­ing the industry’s most com­pre­hen­sive ser­vices, expert cus­tomer sup­port, and cut­ting-edge oper­a­tional solu­tions.

Backed by Embraer’s 55 years of his­to­ry and aero­space indus­try exper­tise, Eve Tech­Care offers a unique way of serv­ing cus­tomers with a glob­al foot­print and local pres­ence.

The after­mar­ket port­fo­lio con­sists of tech­ni­cal sup­port and solu­tions, MRO ser­vices, parts and bat­tery solu­tions, as well as train­ing ser­vices and flight oper­a­tion solu­tions, which oper­a­tors will access through a dig­i­tal plat­form. 

Johann Bor­dais, CEO of Eve, said: “At Eve, our focus goes beyond devel­op­ing and pro­duc­ing an eVTOL; we take a holis­tic approach to the mar­ket by cre­at­ing a suite of solu­tions to address the nec­es­sary aspects that will turn urban air mobil­i­ty into a real­i­ty.

With Eve Tech­Care, we will ensure the best oper­a­tional air­craft avail­abil­i­ty for our cus­tomers while opti­miz­ing oper­a­tional costs. Our goal is to offer our cus­tomers every­thing they need from the moment they receive their air­craft onward.”

Ensuring seamless operations

Eve TechCare’s ser­vice and sup­port solu­tions will cov­er all the oper­a­tional aspects nec­es­sary to ensure the dai­ly eVTOL oper­a­tion.

This includes access to a 24/7 cus­tomer care cen­ter, pilot and mechan­ic train­ing, entry into ser­vice sup­port, tech­ni­cal and oper­a­tional pub­li­ca­tions, mate­r­i­al and bat­tery ser­vices, air­craft health mon­i­tor­ing, and MRO ser­vices.

Eve will offer a dif­fer­ent sup­port lev­el approach to guar­an­tee that each cus­tomer can ben­e­fit from our solu­tions accord­ing to their needs, ensur­ing effi­cien­cy and prof­itabil­i­ty.

Luiz Mauad, Vice-pres­i­dent of Cus­tomer Ser­vices at Eve, added: “Our port­fo­lio is designed for oper­a­tional effi­cien­cy and safe­ty with a unique cus­tomer-cen­tric approach. We’ve devel­oped these solu­tions based on our aero­space exper­tise and diverse inter­ac­tions with cus­tomers and part­ners.

“The result is a first-of-its-kind offer that will keep our cus­tomers’ eVTOLs fly­ing at a high avail­abil­i­ty rate. We are excit­ed about this new phase in cus­tomer ser­vices at Eve, which will allow us to dis­cuss our ser­vice pack­ages with our cus­tomers fur­ther and rec­om­mend the best solu­tions for their oper­a­tion.”

Largest industry backlog of orders

Eve boasts the industry’s largest back­log with let­ters of intent for 2,900 eVTOL air­craft, rep­re­sent­ing a poten­tial $14.5 bil­lion in rev­enue across 30 cus­tomers in 13 coun­tries.

Beyond the air­craft, Eve secured non-bind­ing con­tracts with 14 of these cus­tomers for ser­vice and oper­a­tions – with approx­i­mate­ly 1,100 of its eVTOL air­craft — rep­re­sent­ing a poten­tial rev­enue of $1.2 bil­lion dur­ing the first five years of oper­a­tion.

Regard­ing the eVTOL pro­gram devel­op­ment, Eve suc­cess­ful­ly assem­bled its first full-scale pro­to­type and com­plet­ed the selec­tion of pri­ma­ry sup­pli­ers for the air­craft.

The com­pa­ny is advanc­ing the cur­rent stage of the eVTOL devel­op­ment, which involves a series of com­pre­hen­sive tests with the pro­to­type aimed to eval­u­ate every aspect of the aircraft’s oper­a­tion and per­for­mance, from flight capa­bil­i­ties to safe­ty fea­tures.

For more infor­ma­tion about Eve Tech­Care, please click here.